Dec 8 4:38 PM
We're working to resolve a service issue that is affecting email sent to Hushmail from Gmail accounts. Our servers are temporarily rejecting these emails due to a configuration error, which we expect to resolve shortly. Senders will receive a bounce message, and will need to resend their email. This service issue started at approximately 4:01 PM Pacific Time.
We'll post an update to this page as soon as more information is available.
Update 4:44 PM Pacific Time: Email from Gmail accounts to Hushmail is now being delivered successfully. This service issue is now resolved.
Update 5:55 PM Pacific Time: After further investigation, we discovered that the issue was more widespread. It actually had affected most incoming email, not only email from Gmail accounts.
Nov 19 6:46 PM
We're working to resolve a service outage which is affecting only a small subset of Hushmail accounts. If your account is one of those affected, you will not be able to sign in to your account until this issue is resolved.
Nov 5 8:48 AM
We're investigating reports that some customers are unable to connect to Hushmail due to a web browser security warning. At this time we believe that OpenDNS may have erroneously blocked its customers from viewing the Hushmail website.
If you are affected by this incident you might see one of the following errors messages in your web browser when you open the Hushmail website:
- www.hushmail.com uses an invalid security certificate
- Error code: SEC_ERROR_UNKNOWN_ISSUER
- This domain is blocked due to a phishing threat
We do not recommend that you open a website if you see an error message about a phishing threat or invalid security certificate.
We will update this ticket as more information becomes available.
Update Sat. Nov. 5 2016, 9:08 AM Pacific Time:
We have contacted OpenDNS for assistance in resolving this issue. In the meantime, customers affected by this incident can access Hushmail at https://www.hushmailbusiness.com/
Update Sun. Nov 6 2016, 1:15 PM Pacific Time:
This issue is now resolved. OpenDNS customers can now access the Hushmail website at https://www.hushmail.com/